Customer service
Thirty days, unworn, with tags. We would rather stitch a seam than take a coat you do not need.
You have 30 days from delivery (or from collection in a room) to return a piece. It must be unworn, unwashed, with original tags. Sale pieces follow the same window. Underwear and worn shoes are not returnable.
There is no returns portal in this version. Write via Contact with your order number, or bring the garment to Broadway, Valencia, Pennsylvania, Emeryville, or Alameda during open hours. We inspect, refund the merchandise, and keep the original shipping if the return is a change of mind.
If we shipped the wrong size or a fault that is ours, we cover the return and replace or refund in full.
Stripe orders refund to the original payment method. Cash-on-delivery refunds are issued in store or as store credit, your choice. Coupons are not reissued; VALE10 is first-order only.
A popped seam on a house garment is a morning at Broadway, not a new coat. We restitch house seams, point you to a cobbler for the derby, and replace a buckle if ours fails. We will not glue a sole and call it a feature.
